Privacy Policy

Riko Appliance Repair (18042551 Canada Inc. o/a Riko Appliance Repair) respects your privacy. This policy explains what personal information we collect when you book a repair or contact us, how we use it, and the choices you have. It applies to our website and to the appliance-repair services we provide across York Region & the Greater Toronto Area.

Information we collect

When you request service — through our online form, by phone or by email — we collect only what we need to help you: your name, phone number, email address, service address, and details about the appliance and the problem. If you pay by e-transfer, that transaction is handled through your own bank; we do not collect or store card numbers on this website.

How we use your information

• To schedule your diagnostic or repair visit and reach you about the appointment
• To provide a quote, complete the repair, and honour our workmanship warranty
• To follow up about the service and, if you ask us to, about future maintenance
• To keep basic records required to run a licensed, insured business

Sharing your information

We do not sell your personal information. We share it only where it is necessary to deliver your service — for example with a parts supplier to order the right part — or where we are required to by law. Any service provider we use is expected to protect your information and use it only for the purpose we share it.

Data retention and security

We keep your information only as long as we need it to provide service, honour warranties and meet our legal and accounting obligations, then we securely dispose of it. We take reasonable steps to protect the information we hold from loss, misuse and unauthorized access.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, and you can ask us to stop contacting you for follow-ups at any time. To make a request, email care@rikoappliancerepair.ca or call (437) 524-4154.

Cookies and analytics

This website may use privacy-respecting analytics to understand how visitors use our pages so we can improve them. This data is aggregated and is not used to identify you personally.

Contact us

Questions about this policy? Email care@rikoappliancerepair.ca or call (437) 524-4154. This policy may be updated from time to time; the current version always appears on this page.

This policy is provided for transparency and should be reviewed by the business owner and, where appropriate, a legal advisor before launch.